Terms and Conditions

Feb 12, 2026

Definitions

  • Customer — any individual or entity (company, organization, or person acting as a representative) using the Service.

  • User — any individual authorized by a Customer to access and use the Service (employees, contractors, agents).

  • Visitor — anyone browsing the website or public areas of the Service without an account.

  • You — Visitor, User, or Customer, as applicable.

  • Customer Content — any data, text, audio, video, images, prompts, study materials, questions, responses, transcripts, files, and other content submitted to the Service.

  • Results — outputs generated by the Service based on Customer Content (including AI-generated summaries, tags, insights, or reports).

  • Intoflow Materials — the Service, software, documentation, interfaces, and all improvements and derivatives.


0. Introduction

Welcome to Intoflow (“we”, “our”, “us”). By using intoflow.ai or accessing the Service, you agree to these Terms.

Our Privacy Policy also governs your use of the Service and explains how we collect, protect, and use information. If you do not agree with any part of this Agreement, please do not use the Service and contact us at team@intoflow.ai.


1. Business Use & Precedence

If you (or your company) enter into a separate written agreement with us (for example, a master services agreement, order form, pilot terms, or a data processing addendum), that agreement will take precedence over these Terms to the extent of any conflict.

If a Data Processing Addendum (“DPA”) is executed between you and us, it governs our processing of personal data on your behalf and takes precedence over these Terms in the event of conflict.


2. Communications

By creating an account, you agree to receive service-related communications (security notices, feature updates, administrative messages).

Where applicable, we may also send marketing or promotional communications. You can opt out of marketing communications via an unsubscribe link (if provided) or by emailing team@intoflow.ai.


3. No Purchases Through the Platform

At this time, the Service does not support purchases, subscriptions, or payments through the platform. We do not collect payment card details via the Service.

If we introduce paid plans in the future, we will update these Terms and provide any required billing terms before charging fees.


4. Content & Intellectual Property

4.1 Website content

Content on our website is owned by us or used with permission and is protected by intellectual property laws. You may not distribute, modify, transmit, reuse, download, repost, copy, or use website content for commercial purposes without prior written permission, except where such restriction is prohibited by law.


4.2 Ownership

  • Customer Content and Results. As between you and Intoflow, you own your Customer Content. You also own the Results generated for you from your Customer Content, subject to third-party rights and applicable law.

  • Intoflow Materials. We and our licensors own all rights, title, and interest in the Intoflow Materials.


4.3 License to operate the Service

You grant us a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and create non-permanent technical copies of Customer Content solely to:

  • provide, maintain, and support the Service;

  • generate Results you request;

  • enforce these Terms.


4.4 Aggregated / de-identified data

We may create and use aggregated and/or de-identified data derived from use of the Service for legitimate business purposes (including improving reliability and security), provided such data does not identify you or any individual.


4.5 Model training

We do not use Customer Content or Results to train foundation models or to improve models for other customers without your permission.


5. Acceptable Use and Prohibited Activities

You may use the Service only in accordance with these Terms, applicable law, and reasonable standards of conduct.

You agree not to, and not to allow others to:

  • use the Service in any way that violates applicable laws or regulations;

  • exploit, harm, or attempt to harm others (including minors);

  • create or distribute unlawful, deceptive, or harmful content (including phishing, fraud, harassment);

  • bypass security controls, access non-public areas, or probe/scan/test vulnerabilities;

  • reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, system prompts, or underlying models (except where prohibited by law);

  • interfere with or disrupt the Service, infrastructure, or other users;

  • upload malware or harmful code;

  • scrape or crawl the Service or use automated means to access it without authorization (except standard search engine indexing of public pages);

  • resell, lease, sublicense, or otherwise make the Service available to third parties except as expressly permitted in writing.


Suspension rights. We may suspend or limit access immediately (and without prior notice) if we reasonably determine your use violates this section, poses a security or legal risk, or could adversely impact the Service or other users. We will make reasonable efforts to notify you and restore access once the issue is resolved.


6. Analytics

We may use third-party providers to monitor and analyze Service usage for performance and reliability. We aim to minimize sharing of sensitive research content with such providers and limit any shared data to what is necessary for analytics and operational monitoring.


7. No Use By Minors

The Service is intended for individuals at least eighteen (18) years old. By using the Service, you confirm that you are at least 18 years old and legally capable of agreeing to these Terms.


8. Accounts

When you create an account, you agree the information you provide is accurate and current. Inaccurate or incomplete information may result in termination of your account.

You are responsible for maintaining the confidentiality of your account and password and for all activity under your account. Notify us immediately at team@intoflow.ai of any unauthorized use of your account.

We reserve the right to refuse service, suspend or terminate accounts, or remove content at our sole discretion, subject to applicable law.


9. Use of AI

The Service may use AI to generate study outlines, interview questions, summaries, insights, and other Results.

  • We do not guarantee the accuracy, reliability, representativeness, or completeness of any AI-generated content.

  • You are responsible for reviewing and approving AI-generated content before using it (including before sharing externally or using it to make business decisions).

  • You acknowledge AI-based features may produce errors, omissions, or biased outputs, and you assume the risks of using Results.

If the Service includes analysis of audio/video (for example, transcription), you are responsible for ensuring appropriate participant notice and consent where required.


10. Representativeness of Results

The Service provides tools for collecting and analyzing research data but does not guarantee representativeness, statistical validity, or accuracy of any study results. Interpretation and use of Results are your responsibility. We are not liable for decisions you make based on Results.


11. Participants, Consent, and Third-Party Respondents

You are responsible for your research activities, including:

  • having a lawful basis to collect and process participant data;

  • providing required notices and obtaining necessary consents (including for recording);

  • complying with applicable laws and ethical standards;

  • ensuring the content of your studies does not violate third-party rights.

If you use third-party respondent providers or external tools (panels, recruitment platforms, integrations), we are not responsible for their actions or data handling practices. Your use of those services is governed by their terms and policies.


12. Data Protection & Security

If you and Intoflow have executed a separate DPA, that agreement governs.

Otherwise, to the extent we process personal data on your behalf, we act as a processor (or sub-processor) and you are responsible for ensuring you have a lawful basis and all required consents for collection and submission of personal data through the Service.

We maintain reasonable technical and organizational measures designed to protect Customer Content. No security system is perfect, and you acknowledge that risk.


13. Service Availability and Performance

We aim to provide continuous availability of the Service but do not guarantee uninterrupted access or error-free operation. The Service may be unavailable due to maintenance, upgrades, network issues, or events outside our control.


14. Termination

We may suspend or terminate your access immediately for any reason, including violation of these Terms or to address security, legal, or operational risks.

If you wish to terminate, you may stop using the Service. If account deletion tools are available, you may use them; otherwise contact team@intoflow.ai.

Upon termination, provisions that by their nature should survive will continue in effect, including intellectual property, disclaimers, limitation of liability, and indemnities.


15. Warranties; Indemnities; Limitation of Liability

15.1 Warranties

Each party warrants it has authority to enter into this Agreement and will comply with applicable laws. Except as expressly stated in these Terms, the Service is provided “as is” and “as available,” without warranties of any kind. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.


15.2 No guarantee

We do not warrant the Service will be uninterrupted, error-free, secure, or free from harmful components, or that any Results will be accurate, complete, reliable, or fit for your purposes. Use of AI-based or automated features is at your sole risk.


15.3 Indemnification by you

You agree to defend, indemnify, and hold harmless Intoflow and its affiliates, officers, employees, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

  • Customer Content or data;

  • your or your users’ use of the Service in violation of these Terms or applicable law;

  • any study, survey, or participant interaction arranged or managed by you;

  • any alleged or actual violation of a third party’s rights resulting from your use of the Service.


15.4 Limitation of liability

To the maximum extent permitted by law:

  • We will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, or for any loss of profits, revenue, goodwill, reputation, or data, or for business interruption, even if advised of the possibility of such damages.

  • To the extent liability is not excluded by law, our total aggregate liability for all claims under or in connection with these Terms will not exceed the total amount (if any) paid by you to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. Because the Service currently does not support payments through the platform, you acknowledge that this cap may effectively be zero in many cases, to the maximum extent permitted by law.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.


16. Assignment

Either party may assign this Agreement in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets; otherwise, assignment requires prior written consent not to be unreasonably withheld. This Agreement binds permitted successors and assigns.


17. Changes to Service

We reserve the right to withdraw, amend, add, or remove features of the Service without notice. We will not be liable if the Service is unavailable at any time. From time to time, we may restrict access to some parts of the Service to users, including registered users.


18. Amendments to Terms

We may amend these Terms by posting updated terms on this site. Your continued use of the Service after changes indicates acceptance of the updated Terms. You should review these Terms periodically.


19. Waiver and Severability

No waiver of any term will be deemed a further or continuing waiver of such term or any other term. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.


20. Acknowledgement

By using the Service, you acknowledge that you have read and agree to be bound by these Terms.


21. Contact

Questions about these Terms: team@intoflow.ai